Healing the Reconciliation Headache for Global Healthcare Providers
BACKGROUND
A leading medical imaging provider in Australia, operating across multiple cities and regional centers, processes thousands of cheque payments and remittance documents every month from Public Healthcare system and clients.Despite having ERP and third-party billing systems in place, cheque validation and remittance reconciliation remained largely manual, which normally leads to discrepancies in payment receipts. Staff reviewed cheque images, verified remittance data, cross-checked records in external systems, and manually updated financial data, which was prone to errors.
With strict corporate governance and audit requirements, the organization required a secure, scalable, enterprise-grade automation platform.
CHALLENGES
- Data Security because of strict health data compliances
- High volume of cheque and remittance documents across locations
- Manual cross-verification with third-party billing systems to check discrepancies
- Reconciliation delays and ERP posting backlogs
- Operational strain during month-end settlement cycles
- Limited audit traceability and compliance exposure
- Lack of Dashboard to check payment and reconciliation details
- Clients’ information Dashboard to help operation teams to claim Payment online and over the phone from Public healthcare systems like Medicare in Australia & Canada, NHS in UK and so on.
THE SOLUTION: BANK CHECKS & REMITTANCE AUTOMATION
The organization deployed AIUN’s Enterprise Bank Checks & Remittance Automation Platform — an enterprise workflow automation solution built for speed, accuracy, compliance and scalable financial operations.
This implementation extended beyond OCR by integrating AI extraction, rule-based validation, automated reconciliation, exception-only review workflows, and audit-ready logging.
KEY CAPABILITIES
- AI-Powered Data Extraction with contextual validation
- Rule-Based Reconciliation Engine
- Exception-Only Review Workflow
- Secure Integration with ERP and billing systems
- End-to-End Audit Logging
- Enhanced Dashboard for easy tracking of Payment Discrepancies
IMPLEMENTATION APPROACH
- On-premise Solution Deployment for complete data security
- Process assessment and workflow mapping
- Secure integration with ERP and third-party systems
- AI model configuration for cheque and remittance formats
- Phased rollout completed within 12 weeks without disruption
STRATEGIC IMPACT
By implementing AIUN’s automation platform, the provider transformed bank Checks and remittances handling from a manual cost center into a scalable automation engine.- Faster revenue recognition
- Improved cash flow visibility
- Elimination of Payment Discrepancies
- Strengthened compliance posture
- Operational resilience during volume spikes
- Audit-ready financial workflows
BUSINESS OUTCOMES
| Metric | Before Automation | After AIUN Deployment |
| Processing Time | 7–10 minutes per transaction | <1.5 minutes |
| Manual Data Entry | 100% | <8% |
| Reconciliation Errors | Frequent mismatches | Reduced by 65% |
| Month-End Backlogs | Recurring | Eliminated |
| Scalability | Headcount dependent | Volume scalable without hiring |
FUTURE OUTLOOK
AIUN’s enterprise-grade automation platform will deliver measurable improvements in operational speed, data accuracy and compliance control to healthcare, retail, manufacturing, banking, insurance and other industries.
CONTACT RAY BUSINESS TECHNOLOGIES
- Request a Free Process Assessment
- Run a 2-Week Pilot
- Get a Custom ROI Projection Model
- Schedule a Compliance Risk Review
About Ray Business Technologies
Ray Business Technologies is a Global Information Technology (IT) Services and Solutions company. We are a CMMI Level 3 company, providing cutting-edge IT Solutions to Enterprises worldwide, enabling them to utilize available resources effectively and manage the operations. Our excellent team of Technology Professionals work with enterprise clients in North America, Latin America, Australia, Europe, Middle East and Asia.
www.raybiztech.com
