Better for patients. Better for the practice.
Fill cancelled scan slots faster by automatically identifying suitable patients on your waitlist and offering them earlier appointments. Reduce repetitive reception calls, improve patient access and make better use of available scanner capacity.
- Earlier scan offers for suitable waiting patients
- Less front-desk phone tag
- Better use of available scanner time
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Your waitlist is full. So why is that scan slot empty?
A cancellation comes in. Your team starts calling down the waitlist, leaving voicemails and waiting for call-backs. Meanwhile, a patient who would happily come in sooner may never hear about the opening in time.
A scan slot opens up
An MRI, CT or other imaging appointment is cancelled or remains unfilled.
The opportunity slips away
A suitable patient keeps waiting while a bookable imaging slot goes unused.
The phone tag begins
Your team works through the waitlist, leaves voicemails and waits for responses.
A cancellation comes in. Your waitlist gets moving.
A clear four-step path from an open RIS appointment to an earlier scan offer — without the front-desk call-around.
Match the right scan
Match waitlisted patients by exam type, appointment duration and preferred location.
Spot the RIS gap
Identify cancellations and unfilled appointments within a configurable window, such as 48 hours.
Text suitable patients
Send SMS appointment offers to a selected group of eligible patients during approved contact hours.
Stop chasing the waitlist. Start filling the gaps.
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Keep your RIS. Rethink the waitlist.
Your Radiology Information System remains central to scheduling. Waitlist automation works alongside it to identify open appointments, match suitable patients and send earlier appointment offers by SMS — subject to your RIS interfaces and integration assessment.
- Existing RIS integration, subject to interface and technical assessment
- Staff oversight and manual allocation when required
- Configurable SMS contact hours and auditable activity
A better day for your patients, team and scanners.
- Earlier access to scans
- Give suitable waitlisted patients a timely opportunity to accept an earlier appointment.
- Less phone tag
- Reduce repetitive outbound calls so staff can focus on patients who need their attention.
- More useful capacity
- Make it easier to fill appointment gaps and improve utilisation of existing imaging resources.
The practical questions, answered.
Can our team still manage appointments manually?
Yes. The concept includes staff override and manual allocation options so your team retains operational control.
Can we decide when SMS offers are sent?
Yes. Acceptable patient contact hours can be configured for your clinic.
How are patients selected for an open slot?
Patients can be matched by examination type, appointment duration and preferred location, subject to configured eligibility rules.
Will we need to replace our existing RIS?
The proposed approach is designed to work alongside your current RIS. Compatibility, permissions and booking synchronisation are assessed for your specific environment.
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Make the next open scan slot count.
Your patients are waiting. Your next cancellation does not have to go unused. Explore how RIS-connected waitlist automation can offer suitable patients an earlier appointment by SMS, while your team stays in control.