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Microsoft Dynamics 365

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Microsoft’s latest Dynamics 365 formerly called as Dynamics CRM Online is a combination of enterprise resource planning (ERP) and unified customer relationship management (CRM). The new offering is dedicated to capturing infinite opportunities across all the functional business areas such as sales, field service, customer service, project service automation, marketing, financials, and operations. The synergistic solution is meant for redefining your business processes while eliminating historical boundaries that exist between CRM and ERP. With Dynamics 365, you can grab and grow your state of business affairs with the changing market demands and unique expectations of your customers.

Is Dynamics 365 an output of Repackaging or a Whole New Product?

Dynamics 365 is a net new proposition amalgamated with brand new products, new features, new packaging, and new pricing for meeting the competitive business scenarios. The gen-next Dynamics 365 is bundled with Microsoft PowerApps and Microsoft's premier ERP resource. Microsoft has announced the solution in July 2016 and initialized it in November 1, 2016 for customer preview. 

Three Different Offerings of Microsoft Dynamics 365

  • Dynamics 365-Financials for SMB

From the first hour, Microsoft Dynamics 365 for Financials will bind the people, practices, and financial procedures as never in the history. It makes ordering, selling, invoicing, and reporting smooth just as the butter.

  • Dynamics 365-Sales for SMB & Enterprise

Microsoft's award-winning customer relationship management software bets to shoot your business to the sky-wards. The staff can track the emails, generate custom reports, and automate end-to-end business processes.

  • Dynamics 365-Operations for Enterprise

State-of-the-art ERP helps the med-sized enterprises in the manufacturing, retail, finance, and IT sector.

What is Dynamics 365 Customer Engagement Plan?

From July 1, 2017 onwards, the Dynamics 365 line was repackaged to be now called the Customer Engagement Plan for Finance and Operations. 

What is Dynamics 365 Unified Operations Plan?

The standalone solution is only available as part of the Dynamics 365 Unified Operations Plan.

The plan is branched into two main parts as shown below:

  1. Dynamics 365 for Talent 
  2. Dynamics 365 for Retail

What are the Twin Editions of Dynamics 365?

The Microsoft business application is available for sale in two different editions.

Let's check both of these here under:

  • Dynamics 365, Business Edition

The "Business" version has led to the evolution of "Project Madeira". The new cloud-based ERP/CRM product focuses more on smaller to the mid-sized businesses (SMBs) with more than 1 to 250 users. This is the milder version of the Dynamics CRM Online that is modelled for steering finance, sales, marketing and customer services.

Classified Business Edition is collected with Three Modules:

Finance & Operations

The finance module based on Microsoft Dynamics NAV tilts its attention towards manufacturing.


The sales module of Dynamics 365, Business Edition is based on Dynamics CRM for optimizing SMB customers.


The Marketing module of Dynamics 365, Business edition met with the inaugural release back in spring 2017.

  • Dynamics 365, Enterprise Edition 

The “Enterprise” version is an innovative assemblage of the former Microsoft Dynamics CRM and Microsoft Dynamics AX. This edition is for the medium to large enterprises that connects financial, retail, and supply chain functionality in one system. It streamlines the supply chain while minimizing the carrying cost of inventory. The application includes twin sandbox environments, one for development and another for standard acceptance testing.

Classified Enterprise Edition is collected with Six Modules:

Finance & Operations

This finance and operations module earlier called as Microsoft Dynamics AX mimics all the functionality of Dynamics AX.


This is the core functionality of Dynamics CRM that all the sales personnel look for. It supports the lead management and sales process functionality.


While at the launch, Microsoft has announced about the discontinuation of Microsoft Dynamics Marketing.

Customer Service

This module integrates latest and existing CRM functionalities.

Project Service

Project Service module was earlier available as a Dynamics CRM extension. The module allows the project-based businesses and professional services organizations to make estimation for scheduling projects. 

Field Service

The added module is crafted for business field workers allowing them to enjoy their mobility using Microsoft cloud. In the past, Field Service module was available as a Dynamics CRM extension.

Human Capital Diversity

The Human capital module helps the organizations in their talent acquisition assignments. 


The Retail module of Dynamics AX is developed on its own track and is purchasable separately.

License Schemes for Microsoft Dynamics 365

The license categories designed in three major forms are as follows:

Full User Plan

The heavy users are attracted to gain access to all features in their plan such as operation, sales and customer service. 

Light User Plan

This pattern is created for a minimum of 20 users who can scoop out the advantage of reading reports, business data, time tracking, as well as performing updates in HR forms. The Business Edition and Enterprise Edition users are waived off with limited usage requirements.

Per Device Plan

This licensing option is available only for the Enterprise Edition. It is a good when multiple people use a machine such as a 24/7 supervision desk.

Is Dynamics 365 Available On-premises?

Dynamics 365 is a cloud service and is not present on-premise or in private cloud. Microsoft is likely to offer its customers with a few Connectors that will enable them to establish a hybrid environment added with on-premises/cloud. Optionally, it will be laying future migration path for its patrons willing to walk towards the cloud.

Is Microsoft Dynamics 365 Compatible with other User Devices? 

Dynamics 365 is available for iOS, Android and Windows Phone. The remote users can raid into the field service data with an iPad. Additionally, an offline mode is created for those in the warehouse where connectivity is iced with issues.

Role of Dynamics 365 Common Data Model (CDM)

Common data model or extensibility model is a cloud-resident database that comes with hundreds of business entities. It helps to combine the existing customization tools with Microsoft PowerApps and Microsoft Flow. The standardization of schema enables partners to build innovative applications with confidence. Microsoft offers its customers/partner ecosystem with a chance to leverage their potentialities using the common data platform for integrating legacy/3rd party solutions with Dynamics 365.

Is the Enterprise Software Customizable?

The corporate software rests over the bed of complicated databases that are customized for different organizations. Microsoft has been struggling to drift away from the complexities of customizations. Necessity is the mother of invention, this phraseology gels well with Microsoft that has coiled Common data model to facilitate solution customization to be readily used by one and all. CDM results in tight integrations with Office 365 and other apps with a standardized API.

Is Dynamics 365 built on the Azure Platform?

Microsoft Azure is the focal point that drives creative innovation in Dynamics 365.  Presently, Microsoft continues to leverage all the existing apps outside of Azure.

Does Dynamics 365 integrate with Office 365?

Yes. As Dynamics 365 is mostly a rebranding, Integration with Office 365 is mostly the same as before. There is a new Outlook integration that looks promising and adds new features and improvements over the current Outlook client.

Purpose of the Relationship Insights Suite

This is an email engagement tool that is inserted with relationship assistant, email engagement and auto-capture for amplifying the individual business strengths. It generates instant-reminder alerts about your upcoming activities, phone calls, meetings and traces relevant messages from your exchange server.

Creating Custom Learning Path possible with Dynamics 365

‘Microsoft Dynamics CRM Online 2016 Update 1’ allows the users to create contextually-rich Learning Path for the enrichment of the employees. Learning Path provides a great way to help people become familiar with business forms. This helps in reducing the training time, costs and enable team productivity.

What changes are brought in the Interactive Service Hub?

Administrators and customizers can locate records in grids/sub-grids,explore fields by searching in the quick-find columns.They can copy texts/images to the clipboard and paste anywhere. They can add email links to records/views and send them to others for their ready reference.

Working of the Connected Field Service Model

Connected field service is the high-level released feature that remotely monitors and service customer equipment. It assists the service organizations to navigate from the expensive break-fix model to a friendly model that combines monitoring/support elements with IoT and machine learning.

What is Universal Resource Scheduling (URS)?

Resource scheduling optimization enables the system to schedule several items on a recurring basis. The schedulable resource optimizer takes account of the constraints when optimizing schedules, such as presence of resource, skills, task priority, and time windows. 

What is Common Scheduling Solution (CSS)?

With CSS, you can schedule just about anything such as scheduling your prospective marketing visits, booking time to work on a particular case, work orders, and more. Those organizations that use Field Service capabilities will enjoy fully integrated scheduling experience.

What is the Add-in for Dynamics 365 Microsoft Project?

With the collaboration of new Project Service Automation, you can perform project planning in Microsoft Project, and publish the same into Dynamics 365.

What does Consolidated Calendar View Stands for?

Office 365 Exchange calendar will provide consolidated snapshots of your forthcoming appointments, assignments, bookings, field service work orders allowing you to cope with your time and daily agendas. 

What is your understanding on Dynamics 365 Copy Functionality?

Users can copy information from the opportunity, quotes, project contracts, and forms by simply clicking the Copy button on the command bar.

What does ‘Estimated Tax Amount Field’ Feature Convey?

With this, you can have an edge over the accurate project pricing information. This field can be spotted on Contract line, Contract line details records, Quote line, Quote line details records.

Versatile Capabilities of an Editable Grid

These grids provide inline editing, clustering, grouping, filtering, and sorting on columns. These grids are located at the entity level within sub-grids inside a form/dashboard.

Explain Live Assist for Dynamics 365?

Live Assistant is powered by CaféX third-party solution. The administrators configure Live Assist from within Microsoft Dynamics 365 or Unified Service Desk. It provide an immersive experience of presence control, chat indicators, and visual engagement of the agents with customers while browsing.

Task-specific Power Apps

These apps provide a no-code approach to building mobile apps. You can fabricate a time and expense app that works on mobile devices and updates data in CRM. Similarly, Microsoft Flow is the Microsoft’s version of IFTTT or Zapier that jogs across all Dynamics 365 apps and third party services.

Dynamics 365 loaded with Benefits

Dynamics 365 turns business process into business advantage. Few of the benefits of Dynamics 365 are:

  • Run your complex business using intelligent cloud applications plaited with CRM business software & ERP systems.
  • Reduce downtime while addressing issues with the thunder speed 
  • Shrink maintenance expenditures by delivering an expert technician to perform fixtures & fittings in the IT fissures
  • IoT facilitates ISVs & partners to use new IoT scenarios on all the Dynamics 365 entity
  • Connect structured workflow of business applications & processes with the unstructured workflow for optimal productivity
  • Built-in Intelligence with the strength of Azure allow infusion of the apps with big data, advanced analytics, PowerBI and IoT
  • Nimble & adaptable applications permits the users to compose, modify & extend the business model
  • Determinant UI, task-specific features results in ultimate user experience
  • Solution can bear the expected load without slowing down the processes
  • The SaaS enabled platform is highly scalable to accommodate millions of customer’s database without extra tweaks
  • As Dynamics 365/CRM is seamlessly integrated with website, ERP, loyalty program, and customer chat support, clients can get access to abundant customer data stored in Marketing/IT infrastructure  
  • Gift your employees an actionable insights & easy tool-gears for work progress  
  • Turn relationships into revenue by raiding every fair deal & grabbing customers for life
  • Win over the field services by applying predictive supervision
  • Make data-driven decisions using world-class manufacturing, retail, & financial enterprise solutions
  • Unify your sales & marketing efforts using Adobe marketing cloud
  • Migrate to Dynamics 365/CRM for safeguarding your system downtime or data inconsistencies

Raybiztech’s Forte in Dynamics 365 Techno-Functional Consulting Services:

You got to now take an About-turn for reviewing our vertical knowledge on Dynamics 365. Raybiztech is a Microsoft Gold Competency Partner that has the faculty of Dynamics 365 with Microsoft knowledge excellence. If you wish to be an ‘Industrial leader’, be prepared to change over with Dynamics 365. We have accomplished dozens of Dynamics 365/CRM assignments summing thousands of practice hours. If you desire to transport your fleet of data from Dynamics 365/CRM to other corporate software, ERP, web portals, POS or so, we are here to back you with the preventive solution. Raybiztech’s bottom line mission statement is to empower every individual, every enterprise, and at every interval. Our Dynamics 365 specialists will help in ventilating your wobbling CRM ventures for good.   

Microsoft Dynamics 365 Ideal for all the Industries mentioned below:

Dynamics 365 can serve to the expansive industries of the world. Tailoring of the solution in accordance with the clear-cut expressions/requirements of the B2B/ B2C companies will help meet CRM challenges.

Focused below are the Classified Industries that embrace Dynamics 365:

  • Consumer Packaged Goods/FMCG
  • Healthcare & Pharmaceuticals
  • Telecommunications
  • Apparels & Textiles
  • Banking & Finance
  • Oil &Natural Gas
  • Manufacturing
  • Footwear
  • Retail
  • Media

App Stores for Microsoft Dynamics 365

The App Store called as AppSource for Microsoft Dynamics 365 take you to analyze, compare, evaluate, and finally purchase the product. The provision extensions are similar to the Office Store or Google Play in Office 365.

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Microsoft Dynamics 365

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